Job Location: Avondale, Auckland.
Hours per week: Approximately 15 (sociable hours).
Note: Must be a permanent resident or New Zealand citizen.  
Applications: Email your CV to avondale@theworkshopauckland.co.nz

The Workshop is a coworking space where people and businesses go to work amongst like-minded individuals. We are one of the few coworking spaces operating in the suburbs of West Auckland.

We are hiring for a part-time Community Manager to join us and manage our Avondale location. We’re looking for a smart, organised, self-starter who is able to juggle family, life, work, natural disasters and cyclones like a boss whilst maintaining a “keep calm and carry on” attitude that defies belief.

The role involves mostly ensuring the community working at The Workshop is happy and productive. It also includes a social media component as well as a small sales component whereby the Community Manager shows prospective new members around the space.

The beauty in the role is that the time requirements aren’t huge and it has the ability to work in extremely well with the life of a working parent!

What Does a Community Manager Do? 

The Community Manager is an integral part of the success of the coworking space. They are the glue that brings it all together and manage a coworking space on a day to day basis ensuring it is running smoothly. The role of the Community Manager is broken down into a couple of key areas with the main objective to build a thriving community and a space that members of the coworking space want to work from.

Most people come to us for a place to work but in actual fact, it’s more than that. It’s something else, whether they know it or not. Are they after professional growth or personal growth or just want to be around people? If members feel they are happy, content and productive, they will stay with us.

How much does it pay?

The hourly rate for this role is between $30-$40 (gross) per hour depending on skills. 

Location of Work

1790 Great North Rd, Avondale. Note: This is not a “Work from home” role.

Time and Hours

The role requires approximately 3 hours of work a work day (Monday – Friday). This may go up during busy periods. Time is used preferably in the mornings but an afternoon here or there may be required. Overall though, the role has an excellent amount of flexibility and an ability to work in with the demands of life and especially the life of a working parent. 

Training

It is not expected that you will know all our systems and processes. We will provide training to ensure any gaps are filled.

Skills Required for the Role

Personal skills 

• Ability to stay calm and relaxed (key),
• Friendly and approachable (key),
• Great listener (can’t state how important this is!),
• Great communication skills,
• Ability to work autonomously (key),
• Great relationship builder,
• Good judgment and problem-solving skills,
• Ability to multitask/juggle multiple things at one time,
• A ‘doer’..someone that just gets things done. 

Business skills

Don’t worry if you don’t have all of these. Some we are able to help you with! 

• Exceptional customer service and interpersonal skills. Can’t emphasise this enough. We’re a service company and pride ourselves in providing outstanding customer service!,
• Sales skills,
• Professional at all times (key),
• Excellent written and oral communication skills tech savvy (know how to use a computer),
• Ability to use web-based software (training provided), e.g our time tracking software called ROLL or our sales management tool called Pipedrive.
• Ability to develop engaging and original content (social media posts),
• Ability to use Facebook and Instagram.

Community Manager Tasks

The good stuff: Have fun! Enjoy what you do and bring a great attitude to the space.

Operations (retention of members)

• Talk to customers and ensure that they’re happy and their needs are being met
• Listen listen listen! People want to talk and a big part of a community manager role is to give them space to talk about what’s going on in their lives.
• Putting out a morning tea (easy eats) once or twice a week,
• Plan community activities that enhance the overall customer experience,
• Ensure space is tidy and working well (we have cleaners for cleaning),
• onboarding/off-boarding members, (setting them up in our systems, giving access to doors, printers etc),
• Working with suppliers e.g. cleaners and the Space Assistant (the person who opens up the space and prepares it for the working day).
• Reorder supplies as needed
• Basically ensuring that the space is running well and people are happy!

Sales and Marketing (growth)

• Scheduling tours (potential customer visits to the space),
• Responding to leads that come in on email or social media,
• Giving tours of the space to prospective customers,
• Following up leads,
• Posting to Social Media (Instagram/Facebook), things that have happened, pets on site, special offers etc,
• Posting to GBP (Google Business Profile).

Approximate Time Split

• 60%     Operations (retention of customers)
• 30%     Sales and Marketing (growth)
• 10%     Admin e.g weekly team meeting

What It’s Like Working For Us

We have a great community and our customers are awesome. Of course like any other role, from time to time, things get hard but it’s how you deal with it that counts.

From our perspective, we like to give autonomy to our Community Managers. We want you to own the role and will provide you with the skills, support and training to help that happen. We’re a caring but professional group that looks after each other and ensures that we’re all coping with the demands of modern work and family life! We understand that work isn’t always your priority and family really does matter.

From our customers perspective, have a look at our Google reviews. We are the top ranked coworking spaces in Auckland and pride ourselves on delivering an excellent product and great service at all times.

Ponsonby reviews: https://g.co/kgs/JPjzEpg
Avondale reviews: https://g.co/kgs/1VjdzHv